Q  : How do I place an order?

 A  : Simply browse our site or use our search engine to locate the product you wish to purchase, then:

1. Add the item(s) you wish to order to the shopping cart by clicking the "Add to cart" text link or button.
2. To order more than one quantity of the same item, enter the new quantity, then click the "Update" button..
3. Click the "Shop more"button to add more items.
4. When your shopping is complete, click the "CHECKOUT" button.
5. If you are a new customer, you will need to create your account with eThaiCD. Your information will be stored in our database when you order the next time.
6. For the first-time customers, fill out the shipping information. Once finished, click the "CONTINUE" button to go to the next step.
7. Select your payment method by
   1. Credit card payment (secure server) - Visa, Mastercard and JCB card
   2. Through PayPal
   3. Check / Money Order **
   ** Check/money order payment option is available for residents of US & Canada only

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Q  : What are my Payment Options?

 A  :

• Credit Cards
  eThaiCD accepts Visa, MasterCard and JCB. Payment is 100% real-time with takes 1-2 minutes for transaction approval. Online credit card is taken place at the bank secure server. For security reason, we do not store your credit card information at our secure server.
  
  
• Checks and Money Orders
  For US & Canada orders, eThaiCD accepts both personal checks or money orders. You can send your check or money order payment to our office in New York.
  
  * All payments in US dollars only
  ** We will process your order as soon as your payment arrives.
  
  
• Paypal
  Visa, MasterCard, and Amex. Fast, secure way to pay online.

* If you select to pay by credit card, your transaction approval result will be proceed within few minutes. Approval result will be reported to you automatically.
** If you select to pay by check / money order. We will give you all information on how to make check or money order payment.

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Q  : Are all products new and original?

 A  : Yes, all products in eThaiCD are new and original in both packing and content.

Q  : Do I pay extra shipping and handling fees?

 A  : All listed prices in eThaiCD are shipping and handling included. You don't have to pay for extra S&H fees. eThaiCD sell all products at single world wide price. We ensure that you will get your order at best price on the Internet. Free gift will be given occasionally and is exclusively for eThaiCD customers.


Q  : How to listen to sample tracks?

 A  : Any album with sample tracks will be indicated with this logo . (Real Player). You can download 'Real Player' online at http://www.real.com . After a download, you can install and listen to the sample tracks online.


Q  : Can I order directly by e-mail?

 A  : Yes. To order by e-mail simply follow these steps:

1. For each item you wish to order, provide the full name of the product and the listed price as it appears on our website.
2. Write down your name, address, phone number and email.
3. Write your preferred method of payment ( either by credit card or check/money order )
4. Please send the above information to our email : Store manager or via contact us form
5. Our staff will reply back with your order details and payment instruction.

Q  : Is my credit card information secure on the internet?

 A  : We appreciate the concern that many of our customers have expressed about the security of online credit card transactions. You can be sure that eThaiCD takes all necessary security measures to protect your credit card information, and does not release information to any outside organizations. Here are a few measures we have taken to protect our customers:

Secure Server Technology :
SIPS and K-Payment (Kasikorn Bank) Payment System are using the SSL technology to encrypt the information you send through our Shopping Cart, so that it cannot be read in transit. When you input your information, you may notice that an unbroken key (if you are using Netscape Navigator 3.0 or earlier), or a locked padlock (if you are using Netscape Communicator 4.0 or later, or Microsoft Internet Explorer) appears at the left bottom of your browser.

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 A  : We will send an Order Confirmation email to the e-mail address provided in the online form. Please make sure that you provide us your correct e-mail address. You will hear from our staff within 24-48 hours.

Q  : When can I expect my delivery?

Standard shipping [ Guaranteed delivery - International registered airmail parcel ]

 A  : We always endeavor to process and ship orders as quickly as possible. Generally,

US & Canada : orders can be expected to arrive within 7 - 14 days (Metropolitan areas).
( ** for Non-metropolitan areas, delivery time is approximately 12-20 days )

Europe and Oceania : orders can be expected to arrive within 6 - 12 days.

Asia : orders can be expected to arrive within 4 - 7 days.

** Some backorder and hard to find items--may require 3-4 days more.
*** All orders are with shipping guarantee of 30 Days. We will resend the package once if customers fail to receive the order within 30 days.

UPS express / FedEx / EMS express : Express orders can be expected to arrive within 3-5 business days ( world wide )

Q  : What's VCD? Is it different from DVD?

 A  : VCD is different from DVD. Please note that all VCDs can be played with VCD, DVD players (worldwide). It's compatible with world wide system ( both NTSC and PAL ).

Q  : How can I play sample tracks?

 A  : You can listen to sample tracks with 'Real Player'. This plug-in can be loaded at http://www.real.com

Q  : What is your return policy?

 A  : Unopened items can be returned for a full refund if they are returned to us within 14 days of delivery. You must pay for the returned shipping and handling charges.
Sorry, opened items can not be returned.

If you receive a damaged or defective item, please notify us immediately to Store manager. Damaged/defective items must be returned to us. We will replace the item and send to you after we receive the returned product.

Items which not consider as damaged or defective item.
- Item does not clearly show a video or audio defect.
- Item which is unable to play due to incompatible device.

Lost orders (30 days shipping guarantee)
You can directly email or send 'contact form' to us regarding to lost orders. This is in case that the parcel may have been lost in transit ( or takes longer than 30 days since you place order ). We can track your order with registration number. Lost orders will be reshipped only once.

Undeliverable shipment

Usually the parcel will be shipped back to our office if it cannot be delivered. We will contact you via provided email and resend the parcel only once without any charge.

All customers are welcome to email eThaiCD regarding to orders. We will reply back to you within 24 hours

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